Responsible Gaming

Kiwi Treasure is committed to promoting responsible gaming. Gambling at Kiwi Treasure is intended for entertainment purposes only and should never be considered a source of income or financial solution. We recognize that while many players enjoy online pokies, it is essential to approach gambling with a mindful attitude. Our goal is to ensure a safe and enjoyable experience for all Kiwi players.

Self-Control Tools

Kiwi Treasure provides a variety of responsible gambling tools designed to help players maintain control over their gaming activities. These features allow players to set limits and manage their time and finances effectively.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control how much money they are willing to spend on their gaming activities. This helps prevent overspending and encourages responsible budgeting.
Loss Limits: By establishing loss limits, players can specify the maximum amount they are willing to lose within a certain timeframe. This feature empowers players to walk away when they have reached their set limit.
Wagering Limits: Players can set limits on the amount they wish to wager over a specified period, helping them manage their betting behaviour and reduce the likelihood of excessive gambling.
Session Time Limits: Kiwi Treasure allows players to set time limits for their gaming sessions. Once the limit is reached, players will be automatically logged out, encouraging breaks and reducing the risk of prolonged gambling.
Cooling-off Periods: Players can initiate a cooling-off period, which temporarily restricts access to their account for a predetermined duration. This option is beneficial for those who feel the need to take a break from gaming.
Self-Exclusion Options: Kiwi Treasure offers self-exclusion options for players who feel they need to take a longer break from gambling. Players can choose to exclude themselves for a specific period or permanently, ensuring they have the tools to protect themselves.

Self-Assessment

Kiwi players are encouraged to reflect on their gambling habits. The following questions can help identify early signs of problematic gambling behaviour:

Do you often gamble to escape from stress or negative emotions?
Have you ever felt the need to gamble with larger amounts of money to achieve the same level of excitement?
Do you find yourself chasing losses, hoping to win back what you have lost?
Have you ever borrowed money or sold personal items to fund your gambling?
Do you experience feelings of guilt or shame about your gambling activities?
Are you secretive about how much time or money you spend on gambling?
Has gambling affected your relationships with family or friends?
Do you often find yourself thinking about gambling, even when you are not playing?

If you answered ‘yes’ to any of these questions, it may be a sign that you need to take control of your gambling habits.

Protection of Minors

Protecting minors is a top priority at Kiwi Treasure. We employ strict safeguards and procedures to prevent underage access to our platform. This includes:

Age Verification: All players must provide accurate information during the registration process, which includes verifying their age. Players must be at least 18 years old to participate in online gambling.
Know Your Customer (KYC) Checks: We conduct KYC checks to ensure that all players meet the age requirement and to verify their identity. This process helps us maintain a safe gaming environment for all players.

External Help

Kiwi Treasure acknowledges that gambling can sometimes lead to issues for some players. Therefore, we encourage those who may need support to reach out to professional organizations. Resources available in New Zealand include:

GamCare: Provides support, information, and advice for anyone affected by problem gambling.
BeGambleAware: Offers guidance and support for individuals and families affected by gambling. They provide resources for responsible gambling and information on where to seek help.
Local Support Services: There are various local support services available throughout New Zealand that provide assistance to individuals experiencing gambling-related problems.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs can help players take action before gambling becomes a problem. Some signs include:

Increasing frequency of gambling sessions
Spending more time playing than intended
Relying on gambling to cope with stress or negative emotions
Neglecting responsibilities or relationships due to gambling
Feeling restless or irritable when not gambling

Immediate Actions for Players Losing Control

If you feel that you are losing control over your gambling, it is crucial to take immediate action. Here are some steps you can take:

Use Self-Control Tools: Implement any of the responsible gambling tools available on the Kiwi Treasure platform to set limits or take a break from gaming.
Reach Out for Support: Contact the support team for assistance or guidance on managing your gambling activities.
Take a Break: Log out of your account and take time away from gambling. Use this time to reflect on your gaming habits and consider your next steps.
Seek Professional Help: If you are struggling to manage your gambling, reach out to professional support organizations for advice and assistance.

Account Restrictions and Self-Exclusion Mechanisms

Kiwi Treasure provides players with the ability to restrict their accounts or self-exclude as necessary. Players can request account restrictions, which limit access to their accounts temporarily. Self-exclusion is also available for those who require a longer-term solution to their gambling habits.

Players who choose self-exclusion will not be able to access their accounts for the duration selected. It is essential to understand that once self-exclusion is initiated, it cannot be reversed until the specified period has lapsed.

Personal Responsibility and Protection Tools

At Kiwi Treasure, we emphasize personal responsibility. It is essential for players to recognize the importance of managing their gambling habits actively. We provide various protection tools to support players in this endeavour, but the ultimate responsibility lies with the individual.

Confidentiality is a fundamental aspect of our support system. Players can feel assured that any concerns or requests for support will be handled with discretion and respect. We adopt a non-judgmental approach, ensuring that players feel comfortable seeking assistance without fear of stigma.

By fostering a culture of responsible gaming, Kiwi Treasure aims to enhance the gaming experience for all players while prioritizing safety and well-being.