Terms and Conditions

Introduction and License

Kiwi Treasure operates under a license granted by the Kahnawake Gaming Commission (KGC). The scope of services includes the provision of online pokies and real-money gambling activities. By using our services, users agree to comply with these Terms and Conditions, which govern the relationship between Kiwi Treasure and its players.

Eligibility

To participate in the services offered by Kiwi Treasure, users must be at least 18 years of age. Additionally, users from jurisdictions where online gambling is prohibited are strictly forbidden from creating accounts or participating in any games. It is the sole responsibility of the user to ensure compliance with local laws.

Account Rules

• Each user is permitted to create only one account.
• Mandatory KYC (Know Your Customer) verification is required upon account registration.
• Users are responsible for maintaining the confidentiality and security of their account credentials.
• Kiwi Treasure reserves the right to take action against accounts that exhibit misuse, including but not limited to account suspension or closure.

Deposits and Withdrawals

• Users may deposit funds into their account using approved payment methods.
• All transactions are processed in compliance with Anti-Money Laundering (AML) regulations.
• Users must complete verification requirements before withdrawals can be processed, which may include providing identification and proof of address.
• Withdrawal requests are generally processed within a specified timeframe, subject to verification.

Prohibited Activities

Kiwi Treasure maintains a strict policy against the following activities:

• Cheating or fraudulent practices.
• Abuse of bonuses or promotions.
• The use of automated bots or software to manipulate gameplay.
• Exploiting system errors or unauthorized manipulation of the gaming environment.

Limitation of Liability and Termination

Kiwi Treasure reserves the right to suspend, restrict, or permanently close accounts if violations of these Terms and Conditions occur, if regulatory requirements mandate action, or if suspicious activity is detected. In such cases, users may forfeit any remaining balance in their account.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be outlined at the time of the offer.
• Users must meet the wagering requirements before being eligible to withdraw any bonus funds.
• Kiwi Treasure reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

All games provided by Kiwi Treasure are designed to ensure fairness and integrity. The platform employs random number generators (RNGs) to guarantee that all outcomes are random and unbiased. Users are encouraged to play responsibly and in accordance with these principles.

Fraud Prevention and Security Monitoring

Kiwi Treasure employs advanced security measures to detect and prevent fraudulent activities. Ongoing monitoring of user accounts and transactions is conducted to protect both the platform and its players. Any suspicious activities will be investigated thoroughly.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to attempt resolution. If the issue remains unresolved, users may escalate the matter according to the established complaint handling process. All complaints will be treated with the utmost seriousness and addressed promptly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from the use of Kiwi Treasure’s services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Responsible Gambling Measures and User Protection Tools

Kiwi Treasure is committed to promoting responsible gambling. We provide various tools and resources to help players manage their gambling activities effectively. These measures include:

• Setting deposit limits.
• Self-exclusion options.
• Access to information about gambling addiction and support services.

Players are encouraged to utilize these resources and to seek help if they believe their gambling is becoming problematic.

Additional Provisions

• Kiwi Treasure reserves the right to amend these Terms and Conditions at any time. Users will be informed of significant changes via the platform.
• Continued use of the services after amendments signifies acceptance of the new Terms and Conditions.
• Users are responsible for reviewing these Terms and Conditions regularly to remain informed of any updates.

By participating in any activities on the Kiwi Treasure platform, users confirm their understanding and acceptance of these Terms and Conditions.